Saturday, April 2, 2011


Here's the press release:

MEDFORD, MASS, March 22, 2011 – Cross Country Automotive Services (Cross Country), a leading provider of driver and vehicle assistance services in North America, has been selected by Ford Motor Company as a recipient of a 2010 World Excellence Award, the company's highest recognition for its suppliers globally.
Ford honored Cross Country with a Gold World Excellence Award for attaining a superior level of excellence in the management and execution of its roadside assistance program. The Gold award is the highest level of the recognition by Ford for service.  
“Cross Country is proud to be recognized for its contribution toward Ford’s highest standards of customer services,” said Michael Saxton, chief executive officer for Cross Country. “We share Ford’s total commitment to excellence in technology, quality and cost efficiency, and appreciate being entrusted to provide a wide range of roadside assistance services that add value to the company’s innovative vehicles.”
A total of 15 suppliers received Gold World Excellence Awards; Ford selected 47 total World Excellence Award honorees from 16 different countries for aligning themselves with the values and operating practices of Ford.

About Cross CountryFor nearly 40 years, Cross Country Automotive Services has been a pioneer and thought leader in creating and delivering technology-enabled service solutions for the auto and insurance industries.  Cross Country manages roadside assistance programs in the U.S. on behalf of global automobile manufacturers and U.S. insurance carriers, providing solutions for the nearly six million roadside service events experienced by their consumers each year.  In addition, Cross Country provides accident scene management, vehicle release management and total loss screening services for insurance carriers, and customer care services and connected vehicle services for a number of automotive manufacturers. For more information, visit  


Marc said...

Last night a Cross Country distpatcher put me on hold, then cut me off and never called back. All I had was a call# and wrong location. 30 minutes later the customer called me wanting to know where I was. I took care of the customer, made them happy with my service but could not smooth over CC's poor service. If CC is wining awards it's because of providers that go all out for customer service & suport.

Anonymous said...

I am very disgusted with CC's "performance manager" in our area, Mr. Michael Horgan. I tried from October 2010 to December of 2010 to contact him by email and phone and when I threatened to go to his superiors he placed my acct on hold.... 3 mos to return a call... not very solid "Performance"