According to the Florida Today story,
[Property owner Stan Forron] Forron says Joiner had actually talked to the dispatcher who was working early Tuesday morning and had made arrangements to
pick up the car. The employee left to get some food, and the gate to the company was left open. Joiner showed up to pay the towing bill, waited for some time and got impatient and decided to go ahead and take the car and worry about the bill later.
But another employee noticed the car being removed and called police. Forron claims a worker at Watson's Towing told the Gainesville Police not to charge Joiner, that the company just wanted the money Joiner was supposed to pay.